| Program, Operations Analyst | Feb 2021-May 2024 |
| Corporate Trainer, Learning Center Adjunct | June 2020-Feb 2021 |
| Sortation Associate | Apr 2020-June 2020 |
Consulted internally. Focused on implementing a people-first culture in a data-focused labor organization.
- Program development and management.
- Develop / Influence communication channels.
- Support quality controls.
- Career coaching and mentoring.
- Train 100s (on-boarding, operations, safety, etc.).
My Amazon Story
The Setting
The warehouses where I worked, called DPD5 and later DPD2, were “last-mile” facilities. Every night, a staff of ~80 employees sorted and filtered 10,000s parcels for Amazon delivery vans.
My Roles
Program, Ops Analyst
Trainer, Adjunct
Sortation Associate
Observe, ideate, define, measure, recommend, consult, communicate.
Onboard, tour, instruct, train, coach and support new-hires and staff.
Receive, sort, filter, stow, collect and hand over parcels for delivery.
Respected for value-based judgment and empathy mixed with business acumen.
Known for concern, quality, firm standards, and well-rounded instruction.
Reputation for teamwork, work ethic, accuracy, and communication.
My Amazon Work
(Reverse chronological order.)
Program & Operations Analyst
Applying my background in consulting and business analysis led to creating strategic, collaborative, and scalable value for Amazon.
Challenges:
The warehouse was plagued by low morale, attrition, distrust of business processes, and lack of commitment to the overall warehouse objective – to process on-time, zero-defect orders for delivery.
Actions:
• Observe, assess and define problems.
• Once properly diagnosed, generate creative programming to address root causes.
• 100s of hours of overtime.
Outcomes:
• Documenting analyses.
• Proposing and piloting new continuous improvement programs.
• Staging employee engagement, community engagement and donation campaigns.
• Miscellaneous projects.
Delivered…
Operations Analyses
Organization Development
Employee Engagement
Community Engagement
Donation Campaign
misc. Projects
Key Data, Visuals
Continuous Improvement
Lessons Learned
Risk Management
Organization Structure
Engagement
Employee Engagement
Community Engagement
Community Donations
Misc. Projects
Mentoring Others
Space Planning
Growth Opportunities
Trainer, Learning Adjunct
As one who journals about work, I enjoyed creating business graphics to go along with my entries. This skill and affinity came in handy for training 100s of new-hires and coaching existing employees.
Visual Aids, Guides & Best Practices
Click any of the original graphics to scroll through a magnified view.
Analysis on Prerequisite Training and Residual Impact
I observed an opportunity for cross-functional awareness and communication. Those Associates (new-hires are called “Day 1s”) who did not–or could not–participate in pre-orientation training modules were essentially left behind and untrained.
In this analysis (at right), I offered a:
• Description.
• Gap Analysis.
• Workflow Diagram, featuring:
• Critical Path for New-Hire Training.
• Highlighted Problem.
• Recommendations, featuring:
• Employee Lifecycle Approach.
• Employee Engagement.
• Cross-Functional Awareness and Actions.
• Ideated resolutions.
Sortation Associate
COVID-19: An Essential Employee
Luck happens at the right time. It did for me. When 10Ms were sadly losing their jobs to COVID-19, I was brought aboard Amazon’s DPD5 staff.
I had to carry this letter in my car in case I was pulled over.
The scale of the operation and the myriad of figuratively moving parts was fascinating to this MBA (Strategy). My natural work ethic served me well as the physical labor was truly a shock to the system. Once I learned how to manage my own energy, I learned the system.
Danny Rehr, MBA 